Booking, Payments & Policies
How booking works, the $25 deposit, paying the balance, tips, rescheduling and the 24 hour cancellation policy.
- How Does Booking a Mobile Detail Work?2 min
Choose a package and vehicle size, pick an open time, enter your address and pay a $25 deposit. We come to you, and you pay the balance afte...
- What Is the $25 Deposit and Is It Extra?2 min
The $25 deposit reserves your appointment and is not extra. It comes off your total, and the balance is paid after your detail is done....
- When Do I Pay the Rest After a Mobile Detail?2 min
You pay the balance when the detail is finished. We confirm the final total, then you pay on our phone, by a text or email link, with your s...
- What Is the Cancellation Policy?2 min
Cancel or reschedule at least 24 hours before your appointment and your deposit carries over. Inside 24 hours we ask you to reschedule; if y...
- How Do I Reschedule My Detailing Appointment?2 min
Call or text 954-854-5309 or email Contact@soflodetailing.com. Reschedule at least 24 hours ahead and your deposit moves to the new time....
- What Happens If It Rains on My Appointment?2 min
Light rain often does not stop interior work. If weather makes the detail unsafe or pointless, we reschedule you at no cost and your deposit...
- Do I Need to Be Home During a Mobile Detail?2 min
No, as long as we can access the vehicle and are allowed to park and work there. Leave keys arranged and add notes when you book....
- Can You Detail in a Gated Community or HOA?2 min
Yes. Add gate instructions when you book and make sure the community allows detailing. We use our own water and power and keep the area clea...
- Why Can the Final Price Differ From the Online Price?2 min
Online prices are starting prices by vehicle size. Excess pet hair, sand, dirt or stains can add time, and we tell you before doing extra wo...
- How Do I Use a Coupon Code When Booking?2 min
Enter the code in the coupon field at booking with the email or phone you claimed it with. The discount comes off your final balance....
- How Does the Interior Shampoo Add-On Work?2 min
Interior shampoo is $25 per seat. Choose how many seats when you book and it is added to your total....
- Can I Tip My Detailer?2 min
Yes. When you pay the balance you can add 15%, 20%, 25%, a custom amount or no tip....
- Is There a Travel Fee for Mobile Detailing?2 min
Broward County has no travel fee. Miami-Dade and Boca Raton have a $30 travel fee, added automatically from your ZIP code at booking....
- How Should I Prepare My Car Before a Detail?2 min
Remove valuables and personal items, make sure we can park and work at the address, and add gate or parking notes. That is all....
- What If I'm Not Happy or Notice Damage?2 min
Tell us before we leave or within 24 hours with photos. We will make it right by fixing it, re-doing the area or refunding the service as se...
- Is My Card Information Safe When I Book?2 min
Yes. Cards are handled by our payment processor. We do not store full card numbers....
- Can I Book More Than One Car?2 min
Yes. Book each vehicle or call 954-854-5309 and we will schedule them back to back....
- How Soon Can I Get a Detail?2 min
Open times show live when you book. Call 954-854-5309 if you need something sooner than what's listed....
- What Happens on the Day of My Detail?2 min
We arrive in your window, check the vehicle with you, confirm any extras, do the work, then walk you through the result and collect the bala...
- Why Book SoFlo Detailing?2 min
We come to you anywhere in Broward with no travel fee, bring our own water and power, and you only pay a $25 deposit to book. 5.0 on Google,...
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