Privacy Policy

1. Who we are

This Privacy Policy explains how SoFlo Detailing Services, LLC ("SoFlo Detailing", "we") collects, uses and protects your information when you visit soflodetailing.com, book a service, claim a deal or contact us.

2. Information we collect

• Contact details: name, email, phone number.
• Service details: service address, ZIP code, vehicle description, notes, appointment time, package and add-ons.
• Payment details: handled by our payment processor. We do not store full card numbers on our systems.
• Deal claims: email or phone and your marketing consent choice.
• Messages you send through our contact form.
• Website usage: pages visited, device and browser information, approximate location and similar data collected by cookies and analytics tools.

3. How we use it

• To schedule, perform and confirm your service and send reminders.
• To process deposits, balances and tips, and to prevent fraud.
• To answer your questions and provide customer support.
• To send offers only if you opted in.
• To improve our website and services.
• To meet legal, tax and accounting obligations and to enforce our Terms.

4. Cookies and analytics

We use Google Analytics and Microsoft Clarity to understand how visitors use our site. These tools may set cookies and record interactions such as clicks and scrolling. You can block cookies in your browser settings and opt out of Google Analytics with Google's browser add-on.

5. When we share information

We do not sell or rent your personal information. We share it only with service providers that help us run the business, such as our payment processor, email delivery provider, website hosting and analytics, and only as needed for those services. We may also share information if required by law or to protect our rights, or as part of a sale or transfer of the business.

6. Retention

We keep booking and payment records as long as needed for service, customer support, taxes and legal purposes. Marketing contacts are kept until you opt out.

7. Your choices

• Opt out of marketing emails or texts at any time by using the unsubscribe link, replying STOP, or contacting us.
• Ask us to access, correct or delete your personal information by emailing Contact@soflodetailing.com. We may keep records we are required to keep by law.

8. Security

We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Children

Our services are not directed to children under 13 and we do not knowingly collect their information.

10. Changes

We may update this Privacy Policy. The date at the top shows when it last changed.

11. Contact

SoFlo Detailing Services, LLC: Contact@soflodetailing.com or 954-854-5309, 2561 N Hiatus Rd, Hollywood, FL 33026.