Terms of Service

1. Agreement

These Terms of Service ("Terms") are a binding agreement between you and SoFlo Detailing Services, LLC ("SoFlo Detailing", "we", "us"), a Florida limited liability company. By booking, paying for, or receiving any service, or by checking the agreement box at booking, you accept these Terms and our Privacy Policy. If you do not agree, do not book.

You must be at least 18 years old and authorized to approve work on the vehicle you book.

2. Bookings and deposit

• A non-transferable deposit (currently $25) is required to reserve an appointment. Your time is not reserved until the deposit is paid.
• The deposit is applied to your final total.
• When you pay the deposit you authorize us to save your card with our payment processor and charge the remaining balance, any agreed add-ons and any tip you choose after the service is completed.
• Appointment times are arrival windows. Traffic, weather and prior jobs can cause reasonable delays.

3. Cancellation, rescheduling and no-shows

• More than 24 hours before your appointment: you may cancel or reschedule. If you reschedule, your deposit carries over to the new time.
• Within 24 hours of your appointment: we will ask you to reschedule. If you reschedule, your deposit carries over. If you cancel or do not reschedule, the deposit is forfeited as a late cancellation fee.
• No-show or no access: if we arrive and cannot reach you, cannot access the vehicle, or cannot work at the location (for example no permission to park), the deposit is forfeited.
• If we must cancel (for example severe weather or an emergency), we will reschedule at no cost or refund your deposit.
• To cancel or reschedule, call or text 954-854-5309 or email Contact@soflodetailing.com. The time we receive your message is the time used for the 24 hour rule.

4. Pricing and final total

• Prices shown online are starting prices based on vehicle size. The final total is confirmed after we inspect the vehicle.
• Extra charges may apply for excessive pet hair, fur, sand, dirt, stains, mold, biohazards or vehicles in unusually poor condition. We will tell you before doing extra work.
• A travel fee applies in some areas outside Broward County and is shown at booking.
• Coupons and promotions follow their own stated rules, apply once, cannot be combined unless stated, have no cash value and may be withdrawn at any time.
• The balance is due when the service is completed. Unpaid balances may be charged to the saved card.

5. Your responsibilities

• Provide an accurate address, vehicle details and access to the vehicle.
• Make sure we are allowed to park and work at the location, including HOA, condo, apartment or employer rules.
• Remove valuables, cash, documents and personal items before the service. We are not responsible for items left in the vehicle.
• Tell us about existing damage, aftermarket parts, loose trim, recent paint work or electrical issues before we begin.

6. Condition of vehicle and results

Detailing improves appearance but cannot guarantee removal of every stain, odor, scratch, swirl, water spot or defect. Some conditions are permanent. We may photograph the vehicle before and after service for quality and records.

We are not responsible for pre-existing damage or for failure of parts that were already worn, loose, cracked, faded, aftermarket or improperly repaired, including clear coat failure, single stage paint, headliners, trim, emblems, wipers and electronics.

7. Damage claims

If you believe we caused damage, you must tell us before we leave or within 24 hours of service, with photos. We may inspect the vehicle and choose to repair, arrange repair, or refund the price of the service. Claims not reported in this time may be denied.

8. Limitation of liability

To the fullest extent allowed by Florida law, SoFlo Detailing Services, LLC's total liability for any claim related to a service is limited to the amount you paid for that service. We are not liable for indirect, incidental, special or consequential damages, including loss of use, rental cars or lost time. Nothing in these Terms limits liability that cannot be limited by law.

9. Payments, chargebacks and refunds

Payments are processed by a third party payment processor. Refunds, when given, go back to the original payment method. If you dispute a valid charge with your bank instead of contacting us first, we may provide your booking record, agreement to these Terms and service photos to the processor.

10. Communications

By booking you agree that we may contact you by email, phone or text about your appointment, payment and service. Marketing messages are sent only if you opt in, and you can opt out at any time.

11. Disputes and governing law

These Terms are governed by the laws of the State of Florida. Any dispute will be resolved in the state courts located in Broward County, Florida, or in small claims court where eligible. You agree to first contact us and try in good faith to resolve the issue informally.

12. Changes and severability

We may update these Terms. The version you accepted at booking applies to that booking. If any part of these Terms is found unenforceable, the rest stays in effect.

13. Contact

SoFlo Detailing Services, LLC: Contact@soflodetailing.com or 954-854-5309, 2561 N Hiatus Rd, Hollywood, FL 33026.